Refund policy

Return & Refund Policy – Mart Grip

At Mart Grip, we are committed to providing high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

1. Parcel Checking Policy (Important)

• Customers are strongly advised to open and check the parcel in front of the delivery rider at the time of delivery.

• If the product is:

  • Damaged
  • Defective
  • Incorrect (different from what was ordered)

  Then you must immediately return the parcel to the rider on the spot.

2. Instant Return & Refund

• If you return the parcel at the time of delivery:
  • You will not be required to make payment (in case of Cash on Delivery), OR
  • If already paid, your refund will be processed accordingly.

3. No Return After Acceptance

• Once the parcel is accepted and the rider has left, we will not accept any return or refund request.
• This policy is in place to ensure transparency and avoid misuse.

4. Refund Processing

• Approved refunds (if applicable) will be processed within 3–5 working days through the original payment method or agreed alternative.

5. Customer Responsibility

• It is the customer's responsibility to:
  • Check the parcel carefully
  • Ensure the product matches the order
  • Report any issue immediately at the time of delivery